Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected by City Permit Plans through citypermitplans.com, online quote forms, contact forms, email communication, project intake forms, file submissions, and related customer-service channels.

This Policy does not apply to websites, platforms, payment providers, government portals, permit offices, contractors, architects, engineers, surveyors, or other third parties that we do not own or control.

2. Information We Collect

We collect information that you voluntarily provide and limited technical information generated when you use the website.

Contact Information

This may include your name, email address, phone number, mailing address, business name, and other contact details submitted through a form, email, or project request.

Project and Property Information

To prepare a quote or service, we may collect a property address, parcel information, project type, project dimensions, construction details, timeline, permit comments, reviewing agency, and other information about the proposed work.

Files and Supporting Documents

You may send surveys, site plans, sketches, photographs, architectural drawings, contractor drawings, permit applications, correction notices, property records, and other files. We use these files to evaluate or complete the requested service.

Payment and Transaction Information

If payment is collected online or through a third-party payment provider, payment processing may be handled by that provider. We may keep transaction records, invoice details, payment status, and related business records.

Website and Device Information

We may collect basic technical information such as IP address, browser type, device type, pages visited, referral source, approximate location, date and time of visit, and website interactions.

3. How We Use Information

City Permit Plans uses collected information for legitimate business purposes connected to the services you request.

• To respond to quote requests, contact forms, and project questions.
• To review property information and determine whether we can assist.
• To prepare, revise, deliver, and support site plans and permit-support documents.
• To communicate about project status, missing information, revisions, corrections, payments, and delivery.
• To coordinate with service providers or project professionals when necessary.
• To maintain business records, invoices, customer-service notes, and project history.
• To improve website content, forms, internal workflows, and service quality.
• To protect against spam, fraud, abuse, unauthorized activity, and technical issues.

We do not use project files to claim ownership of your property, your project concept, or documents created by your separate professionals.

4. Cookies, Analytics, and Website Technologies

Our website may use cookies, pixels, tags, analytics scripts, spam-prevention tools, and similar technologies. These tools help the website function, remember preferences, measure traffic, improve pages, troubleshoot performance, and understand visitor interactions.

We may use third-party analytics or advertising tools to understand how visitors find and use the website. These providers may collect technical information according to their own policies. You can usually control cookies through your browser settings, device settings, or applicable third-party opt-out tools.

5. How We Share Information

We do not sell your project files or personal information as a core business activity. We may share information only when reasonably necessary for the purposes below.

• Service providers: hosting, email, cloud storage, CRM, form processing, payment processing, analytics, security, and customer-support providers.
• Project professionals: drafters, designers, surveyors, engineers, architects, permit consultants, or other professionals if coordination is needed.
• Government or permit offices: if you request or authorize submission support, correction coordination, or permit-related communication.
• Business operations: accountants, advisors, insurers, or legal professionals when needed.
• Legal compliance and protection: when required by law, legal process, fraud prevention, safety concerns, dispute resolution, or protection of our rights and services.

6. Data Retention and Security

We retain personal information, project information, and business records for as long as reasonably necessary to provide services, support revisions, maintain project history, resolve disputes, comply with legal obligations, and operate our business.

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no website, email system, file-transfer method, or internet-connected service can be guaranteed to be completely secure.

7. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of information you submitted. We may need to verify your identity or project relationship before completing a request.

• You can choose not to provide certain information, but we may be unable to quote or complete your project without required details.
• You can request correction of inaccurate contact or project information.
• You can unsubscribe from non-transactional marketing emails if such emails are sent.
• You can control cookies through your browser or device settings.

8. Children’s Privacy

Our services are intended for adults, property owners, contractors, business representatives, and authorized project participants. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

For privacy questions, access requests, correction requests, or concerns about how your information is handled, contact City Permit Plans:

Email: drafting@citypermitplans.com
Website: citypermitplans.com
Business hours: Monday–Friday, 8:00 AM–6:00 PM ET